Write your playbook
Turn how you actually work into SOPs someone else can follow.
- Founders
- Marketing
- Small business
You start with
Here are my notes on how we handle refunds, rush orders and supplier delays. Turn them into SOPs for a new hire.
Got it. I'll open threads for Refunds, Rush orders and Supplier delays. First question…
What the project does
1Opens threads
Side questions get their own space.
- Refunds
- Rush orders
- Supplier delays
- Gaps to fill
2Settles facts
Decided once, used everywhere.
- Refund window
- 30 days, store credit after
- Rush fee
- 25%, owner approves
- Escalation
- Owner, then supplier
- Open question
- Who covers weekends?
3Builds outputs
Ready to send or publish.
Operations playbook
Document
PDFWordInternal page
Web page
Web page
Next time: New questions from the team become new threads, then new pages.
More jobs to run the business
All jobs- Onboard clientsA welcome kit and checklist so every new client knows what happens next.
- Update investors or your teamA monthly update from your notes and numbers, in the same shape every time.
Start with one sentence. Axyen takes it from there.