Hear from your customers
Ask the right questions, collect the answers, and turn them into three things to change.
- Founders
- Marketing
- Small business
You start with
We've had 40 new customers since January. I want to know why they chose us and what almost stopped them.
Got it. I'll open threads for Questions to ask, Survey and What people said. First question…
What the project does
1Opens threads
Side questions get their own space.
- Questions to ask
- Survey
- What people said
- Actions
2Settles facts
Decided once, used everywhere.
- Who
- Customers since January
- Goal
- Why they bought; what nearly stopped them
- Format
- 6 questions, one open
- Top theme
- Pricing page was unclear
3Builds outputs
Ready to send or publish.
Customer survey
Survey
Web pageNetlifyFindings summary
Document
PDFWordAction list
Checklist
PDF
Next time: Run it again next quarter and compare against the same questions.
More jobs to know what to do next
All jobs- Validate an ideaMarket, competitors and the riskiest assumption, settled before you build.
- Make a hard callLay out the options, test them against different models, and write down why you chose.
Start with one sentence. Axyen takes it from there.